Sunday, May 10, 2009
Customer Satisfaction Surveys
Is it me or does it seem like everyone is doing these customer satisfaction surveys? I think Shoppers Drug Mart was the first to do it, or the first one that I can think of anyway. You know what I mean, you get a little blurb on your receipt that gives you a website/phone number where you can do a survey and win various prizes such as cash, gift cards etc.
I have recently gotten one from Walmart, Zehrs and Boston Pizza. I think it is a great way for companies to get feedback on their customers shopping experience and an oppotunity to make improvements.
Has anyone recently gotten one of these invitations during their shopping trip?? Do you always fill them out? And have you ever actually won?